Shipping Policy

At Meowdel, we aim to deliver your accessories quickly, safely, and reliably. The information below outlines our shipping methods, timeframes, and important delivery details.

Shipping Locations

We currently ship:

• Australia-wide
• New Zealand
• Selected international destinations

If your country is not available at checkout, please contact us at info@meowdel.co.

Shipping Carriers

All orders are shipped using trusted courier partners, including:

• Australia Post (domestic and international)
• DHL Express or FedEx (selected international orders)

The shipping carrier is selected based on the most efficient and reliable option for your delivery location.

Order Processing Times

We aim to process all orders within 1-2 business day. 

During peak periods (e.g. sales, holidays, product launches), processing may take up to 3–5 business days.

• Orders placed on weekends or public holidays will be processed on the next business day
• Express orders placed before 10:00am (AEST/AEDT) are prioritised for same-day dispatch (where possible)

Estimated Delivery Timeframes

Australia

• Standard Shipping: 3–6 business days
• Express Shipping: 1–3 business days

International

• Australia Post: 5–10 business days
• DHL Express / FedEx: 5–7 business days

Delivery timeframes are estimates only and may vary depending on location, carrier delays, or customs processing.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

Duties & Taxes (International Orders)

For international orders:

• Shipping fees do not include customs duties, taxes, or import charges
• These charges are determined by your local customs authority
• Payment of any duties or taxes is the responsibility of the customer

Order Changes & Cancellations

If you need to update your order details, please contact us at info@meowdel.co as soon as possible.

• Changes or cancellations can only be made before your order is dispatched
• Once shipped, we are unable to modify or cancel your order
• Promotions or discount codes cannot be applied retrospectively

Incorrect Shipping Details

Customers are responsible for ensuring that all shipping information is accurate at checkout.

Meowdel is not responsible for:

• Orders delivered to incorrect or incomplete addresses provided by the customer
• Delays or non-delivery resulting from incorrect details

If an order is returned to us due to an address issue, re-shipping fees may apply.

Lost, Stolen or Damaged Parcels

Once an order has been dispatched, it becomes the responsibility of the shipping carrier.

Meowdel is not liable for:

• Lost or stolen parcels where tracking confirms delivery
• Delays caused by postal or courier services

However, we will always assist you in:

• Lodging an enquiry with the carrier
• Helping locate your parcel where possible

If your item arrives damaged, please contact us via email info@meowdel.co within 48 hours of delivery and share photos so we can assist.

Contact Us

For any shipping-related enquiries, please contact:
info@meowdel.co